Contact specsdeals by Steiner-Vision

All information about our offers can be found on the respective offer page. If you have any further questions, please do not hesitate to contact us via email at info@specsdeals.co.uk

All our glasses offer are available at any specsdeals partner optician along the UK. 

Our opticians take time for the consultations instore so we recommend that you make an appointment in advance so you can avoid long waiting times. 

On the other hand you can always visit our partner opticians anytime within our opening hours.

You would like to postpone or cancel an appointment? 

You can easily reschedule your appointment via the appointment confirmation email you received when booking your appointment.  
Alternatively, you can also contact us t info@specsdeals.co.uk and we will be able to help you with any issue related to your appointment.

Our glasses are manufactured according to your individual vision parameters using the latest production technology and are subject to strict quality control. The delivery time is therefore between 12 and 18 working days. You will be notified once your the glasses are ready for collection. 

As our glasses are all manufactured according to individual vision parameters, it is not possible to cancel an order at a later date. 

You will receive an invoice from specsdeals by e-mail. Alternatively, you can also find your invoice in your “mybrillen” account, simply login and check all your details there.  Please transfer the amount within 14 days to the given bank account, stating the invoice number.

Do you need a copy of the invoice?

You can view your invoices at any time under “Mybrillen” Account.


Your voucher was not deducted from the invoice?

Please contact your glasses store.

Do you have any questions about the payment period?

The payment term is 14 days after invoicing. If you have any other questions, please contact your Brillen.co.uk store. 

 

You need an invoice for your employer?

No problem. Please provide confirmation from your employer BEFORE placing your order to enable invoicing to them. Once the original invoice has been issued, it cannot be changed.
 

Do you also need an itemised invoice for your health insurance?

If you need an itemised invoice for the health insurance company, this is only possible when you have the original invoice. 
Please contact our customer service in the live chat, who will then help you with your request.
 

You would like to redeem a voucher?

Please present the voucher to your optician at the time of your appointment. The voucher will be deducted directly by the optician when you place your order. A subsequent crediting is not possible. A combination with other discounts and promotions is excluded.
 

You have received a payment reminder although you have paid the invoice?

Please check the details of your bank transfer and compare them with the bank details and the reason for payment on your invoice.
We ask you to make a separate transfer for each invoice and to indicate the respective reason for payment on the invoice.
The invoice amount is to be transferred without separate deductions.

 

Did you make a mistake during the transfer? 

Please contact us in our customer chat.
 

We vouch for the quality of our glasses. Independently of your warranty claim, we also grant you a satisfaction guarantee with a one-time exchange right for specsdeals products within 12 weeks and for STEINER-Vision products within the first 60 days from the INVOICE DATE.

Every pair of our glasses (except specsdeals Balance range £19/£59) automatically comes with glasses insurance,, which covers you against changes in prescription and breakage within the first 12 months from the date of purchase. In the event of a claim, the insurance covers 75% of the invoice amount for the new order leaving only with a 25% payable fee for the order.

With Steiner-Vision lenses, you get included a 24 month insurance cover. In the event of claim, the insurance covers 100% of the amount of the new order for prescription changes and 75% (25% payable) for accidental damages.

Please contact your optician if you wish to make a claim.

If you receive a replacement under the insurance, the insurance cover will expire after twelve months from the original invoice date. Please note our insurance conditions information in the General Terms and Conditions page.
 

If you have any queries or complaints about your glasses, please contact your specsdeals partner optician directly.

Our partner opticians and branches carry a large selection of frames from our private collections. The prices range from £19 to £140. The selection may vary depending on the optician and It is therefore not possible to view our collections online.

You would like to unsubscribe from the newsletter? 

You can do this in every newsletter under the unsubscribe link. You want to request the deletion of your data or revoke a specific consent, simply write an e-mail to info@specsdeals.co.uk and provide your complete data for the deletion. 

For general questions about data protection, use the email address info@specsdeals.co.uk